Better. Cheaper. Faster. These words have become the mantra of today’s customer. It’s not surprising. Our high-tech marketplace is constantly changing and reinventing itself driving expectations for exceptional service to a new level. Studies have shown that 3 in 5 customers are willing to try a new brand or company for a better service experience, 9 out of 10 would be willing to pay more for exceptional service and more than 80% would quit doing business with a company because of a bad customer experience.
Whether you are a FORTUNE 500 company or a small business, exceptional service can help you retain your customers, and in many cases turn them into your best marketing advocate as they tell others about their experience. From manufacturing and financial services to healthcare and utilities, companies are recognizing that delivering exceptional customer service is just good business.
I’m Gianna Clark. I am a former FORTUNE 500 executive with a proven record of successfully improving work processes and reshaping culture to deliver exceptional customer service. As Vice President Customer Service Operations at Dominion Energy, one of our nation’s largest energy companies, I led a customer experience transformation that reduced complaints by 55%, reduced cost of service by 15% and significantly increased JD Power customer satisfaction scores. I am a catalyst for action and change and use my expertise and passion for excellence to help companies embrace the changes needed to deliver exceptional customer service.
Contact Gianna today and learn more about how her keynotes and consulting services can help you transform your customer experience.