Better. Cheaper. Faster. These words have become the mantra of today’s customer. It’s not surprising. Today’s high-tech marketplace is constantly changing and reinventing itself. From manufacturing and financial services to healthcare and utilities, companies are recognizing that delivering an exceptional customer experience is just good business.
Whether you are a FORTUNE 500 company or a small business, if you consistently deliver exceptional service, your customers will remain loyal to your brand and will serve as advocates for your company by telling others about their awesome experience.
Exceptional customer service requires leaders with passion, employees with purpose and solid processes. It’s achieved by providing customers What’s Needed – On Time – With Value. Get it right and your customers will say WOW!
Are you ready to transform your customer experience? If so, I can help you.
I’m Gianna Clark. I am an industry recognized transformation leader and former FORTUNE 500 executive with a proven record of building top performing teams that deliver results and exceptional customer service. As Vice President Customer Service Operations at Dominion Energy, one of our nation’s largest energy companies, I led a customer experience transformation that reduced complaints by 55%, reduced cost of service by 15% and significantly increased JD Power customer satisfaction score. I am a catalyst for action and change and use my expertise, passion for excellence and my signature WOW approach to help companies embrace a culture of service and deliver service excellence all day – everyday.
Contact Gianna and start your journey today!