Gianna’s services include delivering keynotes and consulting with companies to help them deliver service excellence. She is an experienced speaker and motivator and has delivered dozens of presentations at industry conferences, companies, government agencies and universities. She is a catalyst for action and change and uses her passion and experience to deliver keynotes that helps leaders and employees understand what it takes to deliver Customer WOW and inspires them to start the journey. She uses examples from real experiences, is willing to talk about the good, the bad and the ugly and has a knack for connecting to the audience and getting them to fall in love with Customer WOW.
Gianna’s approach to consulting is focused on helping companies identify their WOW value proposition, define actions that can help foster a culture of service and helps them connect their vision and goals to people and results. She leverages her extensive experience in improving processes, engaging employees and delighting customers to help companies define a successful path to deliver exceptional customer service . . . all day everyday.
What people say about Gianna’s keynotes:
- “Words simply escape me as I reflect upon your presentation to the college faculty and staff. You are an amazing speaker, presenter, comedian, leader and spokesperson.” University VP Academic Affairs
- “A truly inspiring morning. Something we can apply in all aspects of our lives.” HR Manager
- “Gianna is a ball of fire. She can captivate an audience and is effective because she is the real deal.” Project Manager
Some of Gianna’s presentation venues include: