Gianna’s approach focuses on helping companies define actions that foster a culture of service and connects their vision and goals to people and results.   She leverages her extensive experience in improving processes, engaging employees and delighting customers to help companies define a successful path to deliver exceptional customer service.

Gianna’s signature Customer W.O.W. approach (What’s Needed, On Time, With Value)  helps clients create a powerful and lasting end-to-end customer experience that delivers products and services in a way that will capture the hearts and minds of customers.