Employee engagement has been proven to improve business outcomes. Are your employees engaged? You don’t need a 200 question employee engagement survey to answer the question. Just look around your office. Are people excited about what they are doing or listless as they pound through the mountains of work. Are they actively seeking growth and development and is the company helping them achieve their professional dream or are they stuck in a rut, doing the same thing day after day. Are people happy to lend a helping hand or are they constantly complaining about their work load. The indicators are quite obvious if you are willing to open your eyes.
What drives employee engagement? Research indicates that a sense of purpose, clear goals linked to a vision, consistent communication and feedback, recognition and employee development are some of the key employee engagement drivers. For the most part, people want to make a difference. They want to be part of something big – something that gives them purpose and meaning. And they want to be noticed and appreciated for their contributions. It sounds simple but it is probably no surprise that many companies are struggling when it comes to employee engagement. A January 2016 survey by GALLUP indicated only 32.5% of employees in the American workplace are ‘engaged’ meaning they work with passion and feel a profound connection to their company. GALLUP also found that 51.9% were present at work but not inspired and 15.7% were actively disengaged.
So what does this have to do with achieving operational excellence? Everything. Employee engagement has been proven to boost individual, team and operational performance and is foundational to creating a culture of excellence. Engaged employees are enthusiastic about and committed to their work. They consistently give 100% and often more. They help others, bring new ideas to the table, look for innovative solutions to problems, love their customers and are deeply connected to their mission.
Most companies have programs and processes in place to facilitate employee engagement but have failed to use them effectively. Companies may have a compelling vision but have not linked employees to it in a manner that gives them ownership and meaning. They have a performance appraisal process but it’s focused on completing a form versus having a meaningful conversation about performance and goals and how to achieve the next level of performance. They may even have an employee development process but leaders lack the skills needed to develop a customized development plan and execute it effectively. Most companies can significantly increase the value of existing programs and processes by providing their leaders with the skills needed to execute them effectively. Individual coaching and workshops are a great place to start.
Is your company missing out on the benefits of an engaged workforce? Gianna Clark, founder of Everyday Excellence Consulting has more than 25 years of leadership experience and a proven record of success in engaging employees to deliver operational excellence. Ask about her “Engaging Employees” workshop for leaders designed to help leaders embrace the value of employee engagement and identify specific behaviors to strengthen engagement of their team.
Contact Gianna Clark at Everyday Excellence Consulting to learn more about how to leverage your existing programs to increase employee engagement. For a full list of Everyday Excellence Consulting services click here
Learn more about Gianna