Lucky Find

Shoe shopping, especially for running shoes, can be difficult.  Lucky for me I found “Lucky Foot”, a specialty shoe store in our town.    The store was well organized and  the selection of shoes  was great.   But what made this a W.O.W. experience was the excellent service.  I had the most incredible associate assisting me.  She Read More …

Driving Me Mad

Visiting the Department of Motor Vehicles (DMV) is almost guaranteed to create an  UnWOW experience.   I recently bought a vehicle and needed to get it registered.  I proceeded to the DMV with the signed title and bill of sale.   When I arrived I had to fill out another car title application form and yes, my husband (who was Read More …

A Bow-Wow WOW

W.O.W. is about delighting your customer and what better way to delight your customer than to add something a little special to your service.  This happened to me last week when I went through the drive-thru teller at the bank.  My dog was traveling with me at the time and was sitting in the back seat.   Read More …

From WOW to OW

The only good thing about having a medical procedure done is that the experience usually gives me something to blog about.   Last time I had a CT scan.  I got to the hospital outpatient center, was immediately logged in and waited a short while before the CT Scan tech came to get me.   We proceeded to Read More …

Mindless Questions

In an effort to bring more customer focus to the shopping experience, check out associates frequently ask you “Did you find everything you needed?”.   Most of the time, we are busy thinking about the next thing we need to get done and just say yes.  Have you ever responded no?  This occurred recently when the Read More …