Gianna C. Clark, President and Founder
Everyday Excellence Consulting was formed by Gianna Clark in 2016 to assist companies transform vision into action, develop leaders and engage employees.
Gianna is an experienced executive with proven ability to develop strategy and achieve operational excellence. She is a former executive at one of the nation’s largest energy companies with more than 30 years of experience encompassing a steady progression of responsibility and a broad range of technical and business processes and systems. Her experience includes a unique mix of operational excellence program deployment, training and leadership development, customer service, supply chain management, business office transactions, human resources program development, regulatory oversight, security, eBusiness, communications and marketing. Her primary strengths include strategy, leadership, communication, process improvement, innovation, change management, interpersonal skills and service excellence. She is a certified Six Sigma Master Black Belt.
Gianna’s career accomplishments demonstrate her ability to develop successful strategy, align team objectives with corporate goals, maintain focus on performance measures, and work with people to achieve operational excellence. Examples of career accomplishments include the successful deployment of enterprise-wide continuous improvement process at Dominion Energy that over 10 years, improved thousands of processes and brought more than $10 billion to the bottom line. Gianna was recognized as national Deployment Leader of the Year by International Quality and Productivity Center for her contributions. In her role as Vice President Customer Service she designed a strategy and deployment model for new technology and programs to create a customer eBusiness platform including web, mobile and email. She commissioned a new knowledge sharing platform, established new service model and enhanced training and development programs to focus on service quality and delivery resulting in the significant increase in eBusiness, 55% reduction in customer complaints, more than $7 million in annual cost savings and a 33 point increase in J.D. Power customer service satisfaction score.
As executive sponsor for diversity she championed the development and implementation of the Dominion Career Center, led the development of a Career Center Website and Learning Library and introduced “Respect” as the cornerstone of diversity. In addition, she led the development of the Professional Excellence Life Cycle Model (Plan – Recruit – Develop – Engage); instituted the Now, Next and Never-ending approach for employee development and sponsored the development of the 3-step mentoring program
Other significant roles and experience include serving as Nuclear Business Unit (NBU) Chief Negotiator with the International Brotherhood of Electrical Workers (IBEW), NBU North American Electric Reliability Corporation (NERC) Compliance Officer, NBU Cyber Security Executive Sponsor, and Nuclear Emergency Chief Technical Spokesperson.
Gianna served as Vice-President of Reynolds Community College Foundation Board, President of the Hanover Education Foundation, member of the J.D. Power Utility Executive Advisory Board, Richmond Business Council and iSixSigma Magazine Advisory Board. She is a published author, speaker and blogger.
Learn more about at Gianna’s Linked-in Page
eMail Gianna: EverydayExcellenceLLC@gmail.com