Once you have a PLAN and engaged PEOPLE who are passionate about achieving your VISION, you should turn your attention to making the PROCESS changes needed to implement your plan. Changing complex processes can be a daunting task but there are many tools available to help define critical activities and map out process steps. Every employee should have basic process skills. It helps them see things differently, think differently, ask different questions and look for ways to make things better in a ‘bold’ way. Changing processes requires skill, coordination and change management. Done well it can quickly close the gap between vision and reality.