Once you have a PLAN and engaged PEOPLE who are passionate about achieving your VISION, leaders should turn their attention to making the PROCESS changes needed to implement the plan. Changing complex processes can be a daunting task but there are many tools available to help define critical activities and map out process steps. Transformational leaders should have process and change management skills and help their employees acquire basic process skills as well. These skills help them see things differently, think differently, ask different questions and look for ways to make things better in a ‘bold’ way. Changing processes requires skill, coordination and change management. Leaders who do it well can quickly close the gap between vision and reality.