Increase productivity, improve customer satisfaction and bring the benefits to the bottom line. As an accomplished executive, Gianna’s keen ability to develop strategy, build top performing teams and achieve sustainable results can help your leaders build the organizational capability to create value for your company, customers and employees.
At Dominion Energy, Gianna led the successful deployment of an enterprise-wide continuous improvement initiative that improved thousands of processes and brought more than $1 billion to the bottom line. As Vice President Customer Service she led a customer experience transformation initiative for more than 2.5 million customers that reduced customer complaints by 55%, reduced cost of service by 15% and significantly improved customer satisfaction scores.
Gianna is an industry recognized process improvement leader with a passion for excellence, developing leaders and serving customers. eMail Gianna today to set up a 30 minute complimentary call and find out how she can help you build top performing teams, achieve business goals and facilitate a culture of inclusion and excellence.