Workshops

We offer a suite of on-site workshops with proven methods that can be immediately implemented to yield results. Workshops provide participants  with basic six sigma and lean tools and skills to improve efficiency, accelerate change, delight customers and deliver value.  

Customized workshops can be developed to meet specific business needs.  Everyday Excellence Workshops can be expanded to include project coaching and certification.  To find out more about how you can schedule a workshop for your team, please Contact Gianna.

Workshop Reviews

“Gianna is super knowledgeable and gives sustainable and realistic ways to make changes to your business.”  

“Gianna’s workshops are very interactive – she keeps you thinking”  

Everyday Excellence (E2) TeamMate

Everyday Excellence TeamMate is a 4-hour workshop that provides an overview of six basic Lean and Six Sigma improvement tools and how to apply them as a project team member.

Everyday Excellence (E2) Team Leader

Everyday Excellence Team Leader is a two day workshop that teaches participants ten basic (non-statistical) Lean and Six Sigma tools and how to apply these tools to improve quality, streamline processes, eliminate waste, reduce cycle time and spark innovation. Coaching and a certification option is available upon successful completion of a project.

Everyday Excellence (E2) Champion

Everyday Excellence Champion  training enables champions to identify, select and scope Everyday Excellence Projects, understand basic Lean Six Sigma tools and how to apply them to improve quality, reduce waste and increase productivity.

Develop and Engage Employees

Employee Engagement: If Not Now When?

Employee Engagement: If Not Now When? is a one-day workshop that provides leaders with a proven framework, best practices and actionable tools that address the five ‘must haves’ for creating and sustaining an engaging work environment. 

Developing Employee Success Plans (ESP)


Developing Employee Success Plans (ESP) is a two hour workshop that provides leaders with the skills and tools to conduct meaningful employee development discussions and create an actionable relevant plan that helps employees learn, grow and succeed. Visit our Toolbox to view an example ESP.

CUSTOMER W.O.W. Ask Me How

Want to WOW your Customers?  Attend a CUSTOMER W.O.W. Ask Me How workshop and learn what it takes to create a culture of Customer W.O.W.

Contact Gianna

Contact Gianna @ GiannaClark@EverydayExcellence.org to learn more about our workshops and consulting services.

Workshops are Facilitated by Gianna Clark:  Gianna has more than 25 years of leadership experience developing strategy, building top performing teams, achieving everyday excellence and transforming businesses.

As an industry recognized transformation leader, Gianna is passionate about delivering exceptional service. In her role as Vice President Customer Service at Dominion Energy, a FORTUNE 500 Company, she developed and implemented her signature Customer WOW initiative, designed a strategy and deployment model for new technology and programs, commissioned a new knowledge sharing platform, established a new service delivery model and enhanced training and development programs resulting in a significant increase in eBusiness, 55% reduction in customer complaints, a 15% reduction in cost of service and a significant increase in J.D. Power customer satisfaction scores.

Her experience encompasses a steady progression of increasing accomplishments that serve as a testament to her ability to achieve and sustain long term organizational and process changes that result in significant value.

Meet Gianna or connect with her @  LinkedIn