We offer a suite of on-site workshops with proven methods that can be immediately implemented to yield results. Open enrollment workshops will be available beginning 1st quarter 2020. Workshops provide leaders with tools and skills to improve efficiency, accelerate change, engage employees, delight customers and deliver value for your company.
Customized workshops can be designed to meet specific business needs. To find out more about how you can schedule a workshop for your team, please Contact Gianna.
Workshops are Facilitated by Gianna Clark: Gianna has more than 25 years of leadership experience developing strategy, building top performing teams, achieving everyday excellence and transforming businesses.
As an industry recognized transformation leader, Gianna is passionate about delivering exceptional service. In her role as Vice President Customer Service at Dominion Energy, a FORTUNE 500 Company, she developed and implemented her signature Customer WOW initiative, designed a strategy and deployment model for new technology and programs, commissioned a new knowledge sharing platform, established a new service delivery model and enhanced training and development programs resulting in a significant increase in eBusiness, 55% reduction in customer complaints, a 15% reduction in cost of service and a significant increase in J.D. Power customer satisfaction scores.
Her experience encompasses a steady progression of increasing accomplishments that serve as a testament to her ability to achieve and sustain long term organizational and process changes that result in significant value.