We offer a suite of on-site workshops with proven methods that can be immediately implemented to yield results. Workshops provide participants with basic six sigma and lean tools and skills to improve efficiency, accelerate change, delight customers and deliver value.
Customized workshops can be developed to meet specific business needs. Everyday Excellence Workshops can be expanded to include project coaching and certification. To find out more about how you can schedule a workshop for your team, please Contact Gianna.
“Gianna is super knowledgeable and gives sustainable and realistic ways to make changes to your business.”
“Gianna’s workshops are very interactive – she keeps you thinking”
Develop and Engage Employees
Contact Gianna @ GiannaClark@EverydayExcellence.org to learn more about our workshops and consulting services.
Workshops are Facilitated by Gianna Clark: Gianna has more than 25 years of leadership experience developing strategy, building top performing teams, achieving everyday excellence and transforming businesses.
As an industry recognized transformation leader, Gianna is passionate about delivering exceptional service. In her role as Vice President Customer Service at Dominion Energy, a FORTUNE 500 Company, she developed and implemented her signature Customer WOW initiative, designed a strategy and deployment model for new technology and programs, commissioned a new knowledge sharing platform, established a new service delivery model and enhanced training and development programs resulting in a significant increase in eBusiness, 55% reduction in customer complaints, a 15% reduction in cost of service and a significant increase in J.D. Power customer satisfaction scores.
Her experience encompasses a steady progression of increasing accomplishments that serve as a testament to her ability to achieve and sustain long term organizational and process changes that result in significant value.