Workshops

We offer a suite of  on-site workshops with proven methods that can be immediately implemented to yield results. Open enrollment workshops will be available beginning 1st quarter 2020.  Workshops provide leaders with  tools and skills to improve efficiency, accelerate change, engage employees, delight customers and deliver value for your company.  

Customized workshops can be designed to meet specific business needs.  To find out more about how you can schedule a workshop for your team, please Contact Gianna.  

Everyday Excellence Leadership

Our 2-day Everyday Excellence Leadership Workshop enables leaders to build the capability your company needs to deliver sustainable results and create value for your company, customers and employees.

Employee Engagement: If Not Now When?

Employee Engagement: If Not Now When? is a one-day workshop that provides leaders with a proven framework, best practices and actionable tools that address the five ‘must haves’ for creating and sustaining an engaging work environment. 

Process Mapping Made Simple

Process Thinking is a 4 hour workshop that teaches participants basic process mapping skills and how to apply these skills to streamline processes, eliminate waste and improve productivity.

Smart Decisions: Rank and Risk Tools for Change

Smart Decisions is a 4-hour workshop that helps participants learn tools to help them prioritize ideas or solutions and assess risk.

Lean Six Sigma (LSS) Workshops

LSS Everyday Excellence (E2) Champion

Everyday Excellence Champion  training enables champions to identify, select and scope Everyday Excellence Projects, understand basic Lean Six Sigma tools and how to apply them to improve quality, reduce waste and increase productivity.

LSS Everyday Excellence (E2) Team Leader (Yellow Belt)

Everyday Excellence Team Leader is a two day workshop that teaches participants ten basic (non-statistical) Lean and Six Sigma tools and how to apply these tools to improve quality, streamline processes, eliminate waste, reduce cycle time and spark innovation. Coaching and a certification option is available upon successful completion of a project.

LSS Everyday Excellence (E2) TeamMate  (White Belt)

Everyday Excellence TeamMate is a 4-hour workshop that provides an overview of six basic Lean and Six Sigma improvement tools and how to apply them as a project team member.

Creating Employee Success Plans (ESP)


Developing Employee Success Plans (ESP) is a half-day workshop that provides leaders with the skills and tools to conduct meaningful employee development discussions and create an actionable relevant plan that helps employees learn, grow and succeed. Visit our Toolbox to view an example ESP.

CUSTOMER W.O.W. Ask Me How

Want to WOW your Customers?  Attend a half day CUSTOMER W.O.W. Ask Me How workshop and learn what it takes to create a culture of Customer W.O.W.

Contact Gianna

Contact Gianna @ GiannaClark@EverydayExcellence.org to learn more about how our workshops and consulting services can create value for your business.

Workshops are Facilitated by Gianna Clark:  Gianna has more than 25 years of leadership experience developing strategy, building top performing teams, achieving everyday excellence and transforming businesses.

As an industry recognized transformation leader, Gianna is passionate about delivering exceptional service. In her role as Vice President Customer Service at Dominion Energy, a FORTUNE 500 Company, she developed and implemented her signature Customer WOW initiative, designed a strategy and deployment model for new technology and programs, commissioned a new knowledge sharing platform, established a new service delivery model and enhanced training and development programs resulting in a significant increase in eBusiness, 55% reduction in customer complaints, a 15% reduction in cost of service and a significant increase in J.D. Power customer satisfaction scores.

Her experience encompasses a steady progression of increasing accomplishments that serve as a testament to her ability to achieve and sustain long term organizational and process changes that result in significant value.

Meet Gianna or connect with her @  LinkedIn