We offer a suite of on-site workshops with proven methods that can be immediately implemented to yield results. Workshops provide leaders with tools and skills to engage employees, improve efficiency, accelerate change, delight customers and deliver value.
Customized workshops can be developed to meet specific business needs. To find out more about how you can schedule a workshop for your team, please Contact Gianna.
Onsite workshops include:
Results Centered Leadership: Envision. Empower. Engage.
Process This: Process Mapping Made Simple
Smart Decisions: Rank and Risk Tools for Change
Motive Force: The Power to Change
Customer W.O.W. Ask Me How
Contact Gianna @ GiannaClark@EverydayExcellence.org to learn more about our workshops and consulting services.
Workshops are Facilitated by Gianna Clark: Gianna has more than 25 years of leadership experience developing strategy, building top performing teams, achieving everyday excellence and transforming businesses.
As an industry recognized transformation leader, Gianna is passionate about delivering exceptional service. In her role as Vice President Customer Service at Dominion Energy, a FORTUNE 500 Company, she developed and implemented her signature Customer WOW initiative, designed a strategy and deployment model for new technology and programs, commissioned a new knowledge sharing platform, established a new service delivery model and enhanced training and development programs resulting in a significant increase in eBusiness, 55% reduction in customer complaints, a 15% reduction in cost of service and a significant increase in J.D. Power customer satisfaction scores.
Her experience encompasses a steady progression of increasing accomplishments that serve as a testament to her ability to achieve and sustain long term organizational and process changes that result in significant value.