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Change . . . It’s Emotional

Posted onAugust 23, 2016April 7, 2019Leave a comment

As a new vice president of customer service  in a FORTUNE 500 company, I was astounded that our customer service associates were using an outdated word document system as a Read More

CategoriesChange Management, Engage Employees

Top Down or Bottom Up?

Posted onAugust 23, 2016April 7, 2019Leave a comment

Is process improvement best accomplished Top-Down or Bottom-Up?  The answer is Yes.   The purpose of “Top Down” engagement is to provide a vision, goals, leadership, barrier removal and most importantly a passion Read More

CategoriesEngage Employees

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Everyday Excellence provides consulting, workshops and coaching to help company leaders translate their vision into action, empower their organization to make change and engage their employees to deliver sustainable results.

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The Everyday Excellence Leadership Handbook is chocked full of anecdotes, tools and proven methods to help leaders Envision, Empower & Engage.

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Meet Gianna

 

Gianna Clark is an experienced executive who has demonstrated a keen ability to develop strategy, build top performing teams and get results.  She led the deployment of an enterprise-wide continuous improvement process at a FORTUNE 500 Company that over 10 years, improved thousands of processes and brought more than $1 billion to the bottom line.  As Vice President Customer Service she developed and implemented her signature Customer WOW initiative that reduced customer complaints by 55%, reduced cost of service by 15% and significantly improved customer satisfaction scores.

Gianna is an industry recognized process improvement leader with a passion for excellence, developing leaders and serving customers.  Contact Gianna today and empower your organization with the skills and tools to achieve your goals.

Learn more about Gianna

 

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