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Performance Coaching Helps Leaders Build Effectiveness Competencies

Posted onMay 1, 2021May 2, 2022Leave a comment

Leadership Performance Coaching goes beyond listening, creating awareness and helping leaders develop core leadership skills. Performance coaching helps leaders learn how to leverage these core skills to engage and empower their workforce, maximize team performance and deliver sustainable results. It’s a customized approach using Read More …

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What’s Love Got to Do With It?

Posted onApril 8, 2021April 8, 2021Leave a comment

If I had to name one trait that defines an Everyday Excellence Leader it would be love. An Everyday Excellence Leader loves what they do, loves their employees and loves their customers.  Everyday Excellence Leaders have found purpose and meaning in Read More …

CategoriesUncategorizedTagsLeadership

Driving Sustainable Transformation from Within

Posted onApril 8, 2021April 8, 2021Leave a comment

Picture this. A cadre of consultants hovering over charts and data figuring out how to transform YOUR business. Meanwhile, the people that have the best answers are left out of the equation as consultants hand the answer to management on a Read More …

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3 Must Haves for Successful Change

Posted onFebruary 9, 2021April 8, 2021Leave a comment

Whether you are trying to increase productivity, improve customer service, reduce cost or foster a more engaging and inclusive work environment, the recipe for successful change is the same. Envision. Empower. Engage. Envision: Define the end-game. Create a mental picture of what the end-game Read More …

CategoriesUncategorizedTagschange

Employee Engagement: The Good, the Bad and the Ugly

Posted onFebruary 6, 2021February 6, 2021Leave a comment

By definition, engaged employees are willing to give discretionary effort to achieve company success. They trust their leaders, feel connected to the company, are given a voice in decisions and key activities, are provided opportunities for growth and feel valued, Read More …

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Is it really Unconscious Bias?

Posted onFebruary 3, 2021February 6, 2021Leave a comment

When instances of inequality, unfairness or discrimination surface in the workplace, management may be quick to point to unconscious bias as the culprit. Why? Because they won’t have to admit that their organization has issues with fair and equal treatment of Read More …

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Is Your Diversity & Inclusion Strategy Focused on the Problem or Solution?

Posted onSeptember 30, 2020September 30, 2020Leave a comment

Creating a more inclusive and engaging work environment requires change. Behavior change. Process change. Culture change. And although understanding the reason for change (i.e. the problem) is important, it’s the solution that will ultimately move your organization forward. As you build your Read More …

CategoriesDiversityTagsdiversity, inclusion

Is Your Diversity & Inclusion Strategy Half Empty or Half Full?

Posted onSeptember 30, 2020September 30, 2020Leave a comment

Life isn’t fair. A lesson most of us were taught as children.  I remember learning that lesson in 1st grade. Our class had a ‘sticks and triangle’ band. You either got to click sticks or could make a ringing sound by tapping your triangle Read More …

CategoriesUncategorizedTagsdiversity, inclusion

When Was the Last Time You Said Thank You?

Posted onSeptember 21, 2020September 21, 2020Leave a comment

For most companies, it’s been a crazy year. Employees have stepped up to the challenge, modified their work structure, learned how to ZOOM, implemented new processes and found ways to keep things going in the face of uncertainty. As a leader, have Read More …

CategoriesEngage Employees, LeadershipTagsengagement, Leadership

Chief Diversity Officer: 4 Steps to Making a Difference

Posted onSeptember 21, 2020September 21, 2020Leave a comment

Wow! You finally landed your dream job. Chief Diversity Officer (CDO). Whether it’s at a FORTUNE 500 Company or a smaller organization, the reward is the same . . . a chance to make a difference. Where do you start?  Your first 60 days Read More …

CategoriesDiversity, LeadershipTagsdiversity, Leadership

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Meet Gianna

 

Gianna Clark is an experienced executive who has demonstrated a keen ability to develop strategy, build top performing teams and get results.  She led the deployment of an enterprise-wide continuous improvement process at a FORTUNE 500 Company that over 10 years, improved thousands of processes and brought more than $1 billion to the bottom line.  As Vice President Customer Service she developed and implemented her signature Customer WOW initiative that reduced customer complaints by 55%, reduced cost of service by 15% and significantly improved customer satisfaction scores.

Gianna is an industry recognized process improvement leader with a passion for excellence, developing leaders and serving customers.  Contact Gianna today and empower your organization with the skills and tools to achieve your goals.

Learn more about Gianna

 

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