Ultra Invisible

Our local Macy’s recently closed leaving me no choice but to look for another store to purchase my favorite make-up.  When out shopping one day, I stopped by a local Ulta beauty product supply store thinking they would carry my brand.  I looked around the store and did not see what I was looking for so Read More …

I’m Lovin’ Lowe’s

I was recently shopping at a Lowe’s Home Improvement store looking for a screen door spring.  I was unsure where this item would be located so I stopped an associate and asked for help.   The associate was great and instead of trying to give me directions to the item, he walked me to the aisle/rack and offered Read More …

Lucky Find

Shoe shopping, especially for running shoes, can be difficult.  Lucky for me I found “Lucky Foot”, a specialty shoe store in our town.    The store was well organized and  the selection of shoes  was great.   But what made this a W.O.W. experience was the excellent service.  I had the most incredible associate assisting me.  She Read More …

Driving Me Mad

Visiting the Department of Motor Vehicles (DMV) is almost guaranteed to create an unforgettable experience (not necessarily in a good way).   I recently bought a vehicle and needed to get it registered.  I proceeded to the DMV with the signed title and bill of sale.   When I arrived I had to fill out another car title application form Read More …

A Bow-Wow WOW

What better way to delight your customer than to add something a little special to your service.  This happened to me last week when I went through the drive-thru teller at the bank.  My dog was traveling with me at the time and was sitting in the back seat.   Upon completing my transaction, the teller provided Read More …

What’s In A Name?

Some time ago I decided I was going to get into shape and joined our local YMCA.  I’ve been visiting daily and am starting to see some of the same faces in the patrons and staff.  This past week on several occasions a couple of staff members addressed me by my name.  I didn’t really Read More …

Mindless Questions

In an effort to bring more customer focus to the shopping experience, check out associates frequently ask you “Did you find everything you needed?”.   Most of the time, we are busy thinking about the next thing we need to get done and just say yes.  Have you ever responded no?  This occurred recently when the Read More …

Behind Closed Doors

Last time I went to my doctor I waited about 10 minutes in the front office and then was shown to a smaller examining room where I waited nearly 30 minutes for the doctor to show up.  I’m not complaining about the wait.  I get the fact that some visits take longer than others and when it’s Read More …